ESAS – Driving your customer experience
ESAS improves your customer satisfaction and customer loyalty by installing, monitoring and maintaining any connected device with the highest standard end-to-end remote services, field services, outsourcing and software solutions. Together, our 1000+ employees offer you the most automated, integrated and high-performance customer service offering available in the Benelux market.
ESAS provides consistent high-quality services that can increase your Net Promoter Score by 55 points or even more. We use a data-driven approach and customer feedback to continuously assess and improve our services.
Our team, automated processes and integrated technologies can help you to reduce the TCO of your customer services by as much as 35%. The biggest benefits come from completely outsourcing your customer services.
Have you been investing heavily in product development, only to find that your customer services are still not ready? Many organizations are under severe time pressure to launch new products but lack the necessary support. ESAS has the whole customer service machinery on standby, so that you can speed up your time to market by 75%.
Outsourcing your customer services to ESAS reduces your financial and operational risks.
You can count on us as a trusted and reliable partner. We can easily adapt to the changing needs of your customer services, while you concentrate on your core activities.
Our 1000+ employees are driven by the goal to improve your customers' experience.
Together, they offer you the most automated, integrated and high-performance customer service offering available on the Benelux market.